Who do users find it easier to learn from when adopting a new system?

Users typically find it easier to learn from peers and coworkers when adopting a new system because these individuals are often seen as more relatable and approachable compared to external consultants or management teams. Peers and coworkers share similar experiences and challenges, making their insights more applicable to the learning process.

Furthermore, peers may have recently gone through the same learning curve and can provide hands-on assistance and practical tips tailored to the specific environment of the organization. This peer-based learning fosters a more collaborative atmosphere, encouraging questions and discussions that can help solidify understanding. Additionally, the informal nature of learning from coworkers can reduce the intimidation factor that might come from interacting with external experts or higher management, creating a more open and supportive learning environment.

While external consultants and the help desk provide valuable knowledge and structured training, their approach may not resonate as well on a personal level. Management teams might provide overarching guidance, but they often lack the day-to-day operational insights that coworkers can offer. Thus, learning from peers is frequently viewed as the most effective and comfortable way for users to adapt to new systems.