Which of the following is a cross-functional business process?

A cross-functional business process involves multiple departments or functions working together to achieve a common goal. Fulfilling a customer order is an excellent example of this type of process because it typically requires coordination among various functions within an organization, such as sales, inventory management, shipping, and customer service. Each of these departments must communicate and collaborate effectively to ensure that the order is processed correctly, inventory is available, and the product is delivered to the customer in a timely manner.

In this process, the sales team takes the order, inventory management verifies stock levels, shipping organizes the logistics, and customer service addresses any inquiries or issues that arise. This interdepartmental collaboration is the key characteristic that defines a cross-functional business process, making fulfilling a customer order the best answer among the options provided.