Which feature of an Executive Support System (ESS) provides metrics from multiple perspectives, including customers and growth?

The feature of an Executive Support System (ESS) that provides metrics from multiple perspectives, including customers and growth, is the balanced scorecard. This approach allows organizations to track their performance across various dimensions, rather than focusing solely on financial metrics. By incorporating different perspectives such as customer satisfaction, internal processes, innovation, and growth, the balanced scorecard ensures that executives gain a comprehensive view of the organization's health and strategic direction.

This multifaceted assessment helps in aligning business activities to the vision and strategy of the organization, improving internal and external communications, and monitoring organizational performance against strategic goals. The balanced scorecard goes beyond traditional financial metrics to include critical non-financial elements that are vital for long-term success.