Which area is targeted by operational excellence as a business objective?

Operational excellence is focused primarily on efficiency improvements within an organization. This objective aims to streamline processes, enhance productivity, and optimize resource utilization, ultimately leading to better performance and customer satisfaction. By concentrating on operational efficiency, businesses can reduce waste, improve turnaround times, and enhance the quality of their products or services, setting a foundation for sustained success and competitiveness in the market.

While other objectives like long-term survival, customer relationship management, and cost minimization are important considerations for a business, they are not the central focus of operational excellence. Long-term survival involves broader strategic planning and market positioning, customer relationship management targets improved interactions and satisfaction with clients, and cost minimization is often a result of operational efficiency rather than the main goal. Therefore, the emphasis in operational excellence is squarely on making operations more efficient and effective.