What is the term for the business processes, culture, and behavior essential to gain value from investments in information systems?

The correct term for the business processes, culture, and behavior that are essential to gain value from investments in information systems is "organizational and management capital." This concept refers to the intangible assets of an organization that encompass its culture, values, and practices, which are critical for effectively utilizing information systems.

Organizational and management capital includes the knowledge, experience, and competencies of employees, as well as the systems and processes that enable decision-making, communication, and collaboration within the organization. When an organization has strong management capital, it can leverage its information systems to enhance operational efficiency, make informed strategic decisions, and drive innovation. The interplay of these elements ensures that investments in technology translate into tangible benefits.

In contrast, other options focus on specific components or aspects of knowledge and information without encapsulating the broader organizational framework that enables successful technology integration. For example, knowledge culture relates more to how knowledge is valued within an organization rather than the overall structural and procedural elements. Knowledge discovery is about the processes of extracting meaningful information from data, which, while valuable, does not address the holistic management aspects that facilitate technology benefits. Organizational routine refers to established behaviors and patterns within an organization, but again lacks the comprehensive scope of management capital necessary for maximizing information system investments.