What is the primary goal of change management in ERP implementation?

The primary goal of change management in ERP implementation is to ensure a smooth transition and acceptance. This involves preparing and supporting individuals, teams, and the organization as a whole to make the necessary adjustments to new systems and processes that come with the implementation of an ERP solution. Effective change management involves communication, training, and support to mitigate resistance and enhance user engagement, resulting in a higher likelihood of successful adoption and utilization of the ERP system.

This approach is crucial because ERP systems often require changes not just in technology, but also in workflows, roles, and responsibilities within an organization. By focusing on facilitating acceptance and minimizing disruption, organizations can transition more effectively to new practices that an ERP system introduces, ultimately driving better performance and benefits from the software investment.