What describes a company’s processes for delivering products to customers?

The correct answer is the downstream portion of the supply chain. This segment refers specifically to the activities that take place after the production of goods, focusing on how products are delivered to the end customers. It encompasses the processes involved in distributing products, including logistics, order fulfillment, and customer service.

In a broader context, the supply chain is often divided into two main parts: upstream and downstream. The upstream portion deals with the procurement of materials and components necessary for production, while the downstream portion is concerned with delivering the final products to customers. Hence, the downstream processes are crucial for ensuring that products reach consumers efficiently, impacting customer satisfaction and overall business success.