What best describes the expertise and experience of organizational members that has not been formally documented?

Tacit knowledge refers to the unwritten, unspoken, and hidden expertise or skills that individuals acquire through personal experience and context. This type of knowledge is deeply rooted in an individual's actions, experiences, and insights, making it challenging to articulate or transfer to others. For instance, a seasoned employee might excel at problem-solving or possess a nuanced understanding of a unique process developed through years of practice, yet struggle to convey that knowledge in formal documentation or training.

In contrast, the other terms refer to different concepts. Wisdom typically encompasses the application of knowledge and experience in making sound judgments, often built on both tacit and explicit knowledge. Information refers to organized data that has meaning or relevance, while data itself represents raw facts and figures that lack context or interpretation. Therefore, tacit knowledge is the best descriptor for the expertise and experience of organizational members that remains undocumented.