Verizon's use of a Web-based digital dashboard to provide managers with real-time information, such as customer complaints, illustrates an example of:

Verizon's implementation of a web-based digital dashboard to deliver real-time information, including customer complaints, strongly exemplifies improved decision making. This type of system enables managers to access relevant and timely data, allowing for quicker and more informed decisions. By having immediate access to customer complaints, managers can identify patterns, address issues, and implement solutions without delay, enhancing their ability to respond to customer needs.

Additionally, real-time information empowers managers to assess the effectiveness of their strategies and operations dynamically. This capacity leads to more proactive management approaches, aligning resources better with customer expectations and organizational goals. The emphasis is on the enhancement of strategic decision-making processes through accurate, up-to-date data, which is essential in today's fast-paced business environment.

The other options might relate to certain aspects of technology use within a company but do not capture the primary advantage derived from the dashboard's functionality as clearly as improved decision making does.