To automate routine tasks and assist in electronic commerce, which system would firms most likely use?

Firms looking to automate routine tasks and facilitate electronic commerce would most likely utilize intelligent agents. Intelligent agents are advanced software applications that can perform specific tasks on behalf of users, including searching for and retrieving information, processing transactions, and making recommendations based on user behavior or preferences. These capabilities allow businesses to streamline many of their operations, enhance customer interactions, and improve overall efficiency in their electronic commerce activities.

Intelligent agents can operate autonomously and learn over time, making them particularly suited for applications such as customer service chatbots, automated marketing solutions, and even managing inventory levels based on demand forecasts. Their ability to analyze data and make decisions significantly reduces the workload on human employees while providing a more personalized experience for customers.

In contrast, CAD systems focus on computer-aided design and are not directly related to automating business processes in e-commerce. Virtual reality systems are primarily used for immersive experiences rather than automation. Fuzzy logic systems are designed for reasoning that is approximate rather than fixed and exact, which does not align with the primary focus on automation in the context of electronic commerce.