Strategic benefits created by IT systems are generally classified as?

Strategic benefits created by IT systems are often classified as intangible because they typically involve improvements that are not easily measured or quantified in monetary terms. Intangible benefits can include factors such as enhanced customer satisfaction, improved employee engagement, or a better corporate image. These benefits contribute to an organization's overall strategic objectives but are challenging to express in numerical dollars.

While tangible benefits can be quantified, such as cost savings or revenue increases, intangible benefits capture the more subtle impacts of IT systems that support long-term strategic goals. IT initiatives often lead to enhanced innovation and flexibility, which can provide a competitive advantage in the marketplace, but these advantages are less visible in straightforward financial metrics. Thus, the classification of strategic benefits as intangible underscores the importance of recognizing value beyond immediate financial returns.