IT systems often create operational benefits. Operational benefits are generally______________________.

Operational benefits are generally considered tangible because they can be measured and quantified in financial terms, such as cost savings, increased efficiency, and improved productivity. These benefits stem from the performance improvements that IT systems can bring to an organization. For example, automating processes may lead to reductions in labor costs or faster task completion, both of which can be quantified and shown in financial metrics.

In contrast, while there can also be intangible benefits associated with IT systems, such as improved employee satisfaction or enhanced brand reputation, the question specifically emphasizes the operational benefits, which are principally focused on measurable results. Therefore, the emphasis on tangible outcomes aligns with the operational context, highlighting the direct financial advantages derived from using IT systems effectively.