In which approach to information system implementation is user resistance most likely to be encountered?

The revolutionary approach to information system implementation is characterized by a complete overhaul of existing systems rather than gradual changes. This can lead to significant shifts in workflows, processes, and user roles. As a result, users may feel overwhelmed by the abrupt change and may not be prepared to adapt quickly, leading to resistance.

Resistance can stem from various factors, such as fear of the unknown, a sense of loss over familiar systems, or a lack of involvement in the decision-making process regarding the new system. When users are not part of the transition or do not see the value of the new system, they are more likely to resist the changes being implemented.

In contrast, approaches such as evolutionary may allow users to gradually adapt to new technologies and processes, thereby reducing resistance. The traditional approach often involves familiar methods that users may be accustomed to, while a participative approach involves users in the decision-making process, fostering a sense of ownership and acceptance of the new system. Therefore, the revolutionary approach is particularly prone to encountering user resistance due to its abrupt nature and the challenges associated with significant change.