In the service center approach to IT chargeback, IT units charge for services in order to recover their costs. Is this statement true or false?

The statement is actually true. In the service center approach to IT chargeback, the IT department operates similarly to a business unit, providing services to other departments within the organization and charging them to recover the costs associated with those services. This model promotes accountability and helps IT units manage their budgets effectively by ensuring that the cost of IT services is aligned with the services provided.

The method encourages internal customers to use IT resources more judiciously, as departments must consider the costs associated with their requests. It also allows for better funding models as it aligns IT service costs directly with usage, thus contributing to a more transparent financial structure within the organization.