In the learning approach, users are more likely to learn to use the new system from whom?

The learning approach that emphasizes self-discovery and peer learning recognizes that users often gain a better understanding of a new system when they engage with the software actively and collaborate with colleagues. Peer learning allows users to share experiences, troubleshoot issues together, and exchange tips on navigating the system effectively. This communal knowledge-building creates a supportive environment where users feel more comfortable experimenting and learning at their own pace.

Self-discovery is an important aspect as it encourages users to explore the system features independently, leading to a deeper understanding of the tools and capabilities available to them. This approach fosters a sense of ownership and empowerment in their learning journey, which can enhance retention and practical application of the knowledge gained.

While external consultants and management directives may provide valuable guidance and information about the new system, they often do not allow users to engage fully with the software in a way that promotes practical understanding. Relying solely on power users for training may limit the breadth of knowledge that can be shared across the organization, as not all users will have access to or learn from those specialized individuals. Overall, self-discovery and peer collaboration provide a more holistic approach to learning that enables users to grasp the system's nuances effectively.