In consulting for a beverage distributor, what should be the first step to determine the benefits of new information systems?

Performing a strategic systems analysis is crucial as the initial step in determining the benefits of new information systems. This process involves assessing the current state of the organization’s systems and operations and understanding how they align with the company’s goals and strategy. By conducting this analysis, consultants can identify gaps in the existing systems, inefficiencies, and areas where new information systems could provide value. This foundational step informs the scope of what needs improvement and sets the stage for more detailed evaluations of the benefits that new systems can offer.

Engaging in a strategic systems analysis helps ensure that the new information system will address specific needs and challenges faced by the beverage distributor, leading to more informed decisions about technology investments that can drive operational efficiency, improve data management, streamline processes, and enhance customer service. Without this analysis, there is a risk of implementing systems that do not align with business objectives or address critical operational issues.