How does the technical view of organizations fall short of understanding the full impacts of information systems in a firm?

The technical view of organizations tends to focus on the tangible elements of production, such as inputs, outputs, labor, and capital, often treating them as wholly adjustable or infinitely malleable. This perspective is limited because it overlooks the complex and dynamic interactions that occur within an organization. In reality, inputs and outputs are not infinitely malleable; they are influenced by a range of factors, including organizational culture, employee behavior, and external environmental conditions.

Understanding information systems requires appreciating their holistic impact on a firm, including how they affect communication, decision-making, and workflow. This technical approach can neglect these qualitative aspects, leading to a narrow interpretation of how information systems can contribute to organizational success. For instance, while technology may enhance efficiency in one area, it may simultaneously disrupt established workflows or employee engagement in another. Therefore, a comprehensive understanding of information systems should include their role in shaping organizational dynamics and fostering collaboration, rather than simply focusing on measurable inputs and outputs.