Can a swim-lane diagram be effectively used to document a business process?

A swim-lane diagram is indeed an effective tool for documenting a business process. This type of diagram visually represents the different participants or departments involved in a process, delineating their responsibilities and interaction in a clear and organized manner. By using horizontal or vertical "lanes," it illustrates who does what in the process, making it easier to understand the flow of tasks and identify areas of responsibility.

One of the key advantages of swim-lane diagrams is their ability to capture both sequential activities and parallel processes, which is particularly valuable in complex business environments where multiple stakeholders are involved. This clarity helps teams analyze efficiency, identify process bottlenecks, and improve collaboration.

In contrast, the other options—suggesting that swim-lane diagrams are not effective for documenting processes or are only suitable for certain types of processes—do not recognize the versatility and applicability of this tool across a wide range of business processes, irrespective of their complexity. Therefore, the use of a swim-lane diagram is a robust method for visualizing and documenting business processes effectively.